Reference

Legal terms for your account

We set out the legal terms that apply to your account, your access and the way we handle requests from India.

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sbotop Legal terms for your account
REQUEST CHANNELS

How to reach our legal team

If you need a record check, a correction or a legal query, use the contact routes below and quote the account email plus the page path.

Email request Send a written request with the account email, the page path and the legal point you want checked. We use those details to find the record and confirm what we can action under local law.
Web form Use the form when you want a clear record of the exchange. Add your name, account email and state or territory so we can route the request without delay.
Follow-up note If your request includes a correction or deletion point, say which record should change and why. We may ask for more proof before we make any update today.
DATA CONTROLS

Data handling and record control

Our legal handling keeps the record set narrow. We collect only what we need for access checks, account safety, record keeping and tax or dispute duties, and we limit access to staff…

Data use

We use account, contact and request data to verify access, handle legal requests and meet tax or security duties. We do not keep extra fields when the task can be completed with less.

Cookies

Cookies help the page stay signed in, keep the session state and detect unusual logins. You can clear them in your browser, though some checks may then need a fresh verification step.

Account security

When a request touches your account, we verify it against the email, phone or document already linked to the profile before we make a change. That reduces the risk of unauthorised edits.

Record retention

We keep logs and request records only for the period needed by local law, tax duties, security checks or dispute handling. After that window, we remove or reduce the data where allowed.

Change requests

To correct, copy or remove data, send a clear request from the registered contact and say which record you want changed. We confirm what can be done before any update goes through.

Case follow-up

If you want a decision looked at again, reply through the same channel with the case reference and date. We route it to the team that handles the record and the legal check.

Questions on legal access and records

These questions cover the legal points most people check before opening an account: access, local law, data use, corrections and contact paths. If a state or territory has a stricter rule, that rule applies to the part it covers. When you write to us, use the same account details so we can locate the record and answer through the right process.

Access depends on local law and is available where local law permits. If your state or territory has a stricter rule, that rule applies to the part it covers and we follow it for your account.

We keep the account details, request logs and checks needed for access, fraud control, tax duties and dispute handling. We avoid extra records and remove or reduce stored data when the legal period ends.

Yes. Send the request from the registered contact, say what needs changing and add any proof that helps us verify it. We confirm what can be changed under the law before we update the record.

Cookies help with sign-in, session control and security checks. They also help us recognise repeat visits for legal record handling. You can clear them in your browser, but some checks may then need re-verification.

Only the team handling legal, account and security cases reads it, and access stays limited to staff who need the record to complete the task. That keeps the process traceable and narrow.

Use the contact routes listed here and include the account email, the page path and the date. If your request concerns a state-specific rule, name the state so we can route it correctly.

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